I wrote this almost 2 years ago when our company was implementing agile for the development team. I thought about how to apply agile to an Ops team. This is what I came up with.
https://docs.google.com/Doc?docid=0AYQ27_I8CiooZGdtdmc5YmJfMzZjc3FyMjdmMg&hl=en
I haven't edited the document since I wrote it. We have used this more or less since then and it is really helpful for keeping focus and priority for a highly distracted team. I really should review the document and update it with what I've learned since then. If the date of the document is later than November 2008, then I've updated it.
It's rare to see such sensitive document being posted online. Thanks a lot. This will help in my own implementation of Agile.
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