I wrote this almost 2 years ago when our company was implementing agile for the development team. I thought about how to apply agile to an Ops team. This is what I came up with.
https://docs.google.com/Doc?docid=0AYQ27_I8CiooZGdtdmc5YmJfMzZjc3FyMjdmMg&hl=en
I haven't edited the document since I wrote it. We have used this more or less since then and it is really helpful for keeping focus and priority for a highly distracted team. I really should review the document and update it with what I've learned since then. If the date of the document is later than November 2008, then I've updated it.
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